Online training is the most efficient way to deliver training and employee development in today’s business environment. A knowledge base is an essential business resource in the 21st century allowing employees immediate and searchable access to critical information, supplementing their training and improving customer service. Together, the suite is known as “Operations Nuts and Bolts” and it is the first turnkey solution of its kind in the resort industry. Operations Nuts and Bolts is designed for budget-conscious homeowners associations and management companies that place a priority on employee development and consistent, high quality, guest and owner services.
“Here is the common situation,” said Dora Edmonson of 6 Dimensions Consulting. “The owners that are the lifeblood of our business expect consistent service and quality vacation experiences. With limited budgets, however, it is difficult for an HOA or management company to provide these services at the highest possible levels. Our training tool is the answer to this dilemma. After years of experience, we are now able to offer a quality basic employee training at a truly HOA-friendly price.”
Operations Nuts and Bolts is comprised of two parts. First, the system includes a knowledge base that preserves best business practices and lessons learned for ready access by resort staff. Secondly, the online training delivers high impact, yet practical learning in a memorable way. Our staff administers, maintains, and updates the system. Customizations, tailor-made training modules, as well as individual employee performance tracking are available options.
You can check it out the the demo site. Use demo as both the username and password.